How fast can you deliver the gift?
All our gifts - customisable or gift bundles - require at least 3-4 days processing/lead period. After 3-4 days, the gift will sent out for delivery or available for self-collection. Please select the date according to the instructions given in the product page. For rush orders, email us and we will try our best to make it happen! However, we seek your understanding that during peak periods (e.g. Hari Raya, CNY and Christmas), the lead time may be longer. Bulk orders may take a longer time, depending on quantity or stock availability.
Where is your self-collection address?
Self-collection is free at our home studio at 682A Edgedale Plains lift lobby. Available on Mon-Fri, 5.30pm to 9pm. For other timings, please email us to check for availability.
What happens if delivery at first attempt fails?
Please ensure that the delivery address and contact details are correct, and that the recipient is available to receive the gift on the selected date. The courier person will contact the number submitted to our system on the day of delivery. Should there be no one to receive the gift item, he will leave the item as instructed by receiver/buyer (place in shoe rack / riser or leave with neighbour etc.). If the first delivery fails, we can redeliver the gift at the next available time slot at an additional charge of $8.90.
Do you ship to multiple recipients?
We apologise that currently, we do not have the ship to multiple recipient option in the shopping cart. However, you can still ship to another recipient by making another new order. By logging in as a customer, you can also add new addresses and store it.
For bulk order and delivery of same items to different locations, drop is an email at email@example.com for ease of ordering.
Do you ship internationally?
Currently, we only ship to Singapore. We are making plans to make our delivery available worldwide so hang on for that! However, if you are interested in any of our gifts and would like it delivered to your country, please get in touch with us here with the following information:
1) Item and respective quantities
2) Delivery address
We are keen to explore ways to help you or your loved ones get a hold of our unique gifts which not available anywhere else.
Do you deliver on Sundays?
Yes we absolutely do! And at no additional charge too! :D
MAKING AN ORDER & GIFT PACKAGING / WRAPS
Are items listed under “Customisable Items” wrapped in gift box or wrapping paper?
Items listed here come as individual item and does not come with any form of wrapping. Some items have gift box or gift wrap as add-on/ optional at additional cost. If you like these individual items as gifts, feel free to select the appropriate gift wrap option.
Can I make my order anonymous?
Yes you can! If you opt for gift wrap, just be sure to leave out your name or any form of identification on your notecard message.
Receipts or invoice containing your name will be emailed upon purchase and will not be included in your package.
Will the invoice be included in the gift?
Where possible, we aim to reduce the use of papers and so, we will not include receipt or invoice in your purchase as it would have already been emailed to you. So you don’t have to worry about this especially if your item is a gift!
I would like to purchase individual items and package it all in a gift box. How do I do that?
No problem! Just drop us an email (firstname.lastname@example.org) and we will advise you if it’s doable!
How do I cancel my order?
~ no refund for any cancellations made after 30 minutes from time of purchase.
~ to cancel your order, please email your request by contacting us here with your order number and item(s) purchased.
USING MY ACCOUNT
Can I store multiple addresses?
Yes. By creating an account with us, you will be able to store multiple addresses and keep these for future deliveries with us.