How fast can you deliver the gift?
All our gifts - customisable or gift bundles - require at least 3-4 days processing/lead period. After 3-4 days, the gift will sent out for delivery or available for self-collection. Please select the date according to the instructions given in the product page. For rush orders, email us and we will try our best to make it happen! However, we seek your understanding that during peak periods (e.g. Hari Raya, CNY and Christmas), the lead time may be longer. Bulk orders may take a longer time, depending on quantity or stock availability.
What happens if delivery at first attempt fails?
Please ensure that the delivery address and contact details are correct, and that the recipient is available to receive the gift on the selected date. The courier person will contact receiver on the day of delivery. Should there be no one to receive the gift item, he will leave the item as instructed by receiver (place in shoe rack / riser or leave with neighbour etc.). If the first delivery fails, we can redeliver the gift at the next available time slot at an additional charge of $8.90.
Do you ship to multiple recipients?
We apologise that currently, we do not have the ship to multiple recipient option in the shopping cart. However, you can still ship to another recipient by making another new order. By logging in as a customer, you can also add new addresses and store it.
Do you ship internationally?
Currently, we only ship to Singapore. We are making plans to make our delivery available worldwide so hang on for that! HOE ever, if you are interested in any of our gifts and would like it delivered to your country, please get in touch with us here and we’ll be keen to explore ways to make it happen!
Do you deliver on Sundays?
Yes we absolutely do! And at no additional charge too! :D
MAKING AN ORDER & GIFT PACKAGING / WRAPS
Can I make my order anonymous?
Yes you can! If you opt for gift wrap, juse be sure to leave out your name or any form of identification in your notecard. Your name will not be included in any notecard or any part of the gift if you did not include your name on it.
Alternatively, you can make your intention known by stating it in "Add note to your order" in your cart.
Will the invoice be included in the gift?
Where possible, we aim to reduce the use of papers and so, we will not include receipt or invoice in your purchase as it would have already been emailed to you. So you don’t have to worry about this especially if your item is a gift!
I would like to purchase individual items and package it all in a gift box. How do I do that?
No problem! Just drop us an email (firstname.lastname@example.org) and we will advise you if it’s doable!
How do I cancel my order?
~ no refund for any cancellations made after 30 minutes from time of purchase.
~ to cancel your order, please email your request by contacting us here with your order number and item(s) purchased.
USING MY ACCOUNT
Can I store multiple addresses?
Yes. By creating an account with us, you will be able to store multiple addresses and keep these for future deliveries with us.